Customer Testimonials:
4/27/2013:
"I like the professional attitude of your courteous staff, and their ability to forgive me as a customer for my shortcomings. "
4/25/2013:
"1.Its easy, fast and efficient 2.Products arrive when promised and it's always quickly 3.Qualtiy products at good prices"
4/23/2013:
"I like the ease of calling and receiving exactly what I need and the ease of getting to my sales rep. "
4/22/2013:
"1.Easy to order 2.No middle man 3.Timely"
4/19/2013:
"Your representatives are efficient, delivery is 2 day for us in NC, and orders are accurate."
4/17/2013:
"Quick delivery and friendly staff!"
4/17/2013:
"The product comes quickly, you have good customer service, and the owner is very nice and will go out of his way to keep us happpy."
4/17/2013:
"1.Easy ordering 2.Fair pricing and easy to use lids 3.Next day delivery"
4/16/2013:
"I like your free toner. "
4/10/2013:
"You have good customer service and products are sent in a timely manner"
4/9/2013:
"1.Fast shipping 2.I always get what I ordered 3.Good service"
4/9/2013:
"Ordering is quick & easy, and the turn around time for receiving orders is pretty fast. "
4/9/2013:
"I LIKE YOUR - 1.PRICES 2.ORDERING CONVENIENCE 3.CUSTOMER SERVICE"
3/28/2013:
"WE LIKE YOUR WHOLE SYSTEM... GREAT JOB"
3/20/2013:
"I like your fast shipping."
3/20/2013:
"You are very professional."
3/19/2013:
"We like your personal service in a timely manner. "
3/14/2013:
"You are knowledgeable about your products and keep them in stock to anticipate and meet our needs."
3/13/2013:
"YOUR WEBSITE IS EASY TO USE. LOVE IT. THANKS."
3/7/2013:
"I like your online order discount. "
3/5/2013:
" I like my sales rep, Darci Wilson!!!!!!!!!!!!!!"
3/5/2013:
"I like your speedy delivery."
3/4/2013:
"YOUR ORDERING PROCESS IS GREAT!"
2/28/2013:
"YOU ARE OUR #1 COMPANY BECAUSE OF YOUR GREAT SERVICE AND PRODUCTS."
2/27/2013:
"We like your TriMaxx bottles and 3rd panel labels."
2/27/2013:
"I like your Pro Plus vials. They take up less room and are very easy to use. Love your paper and toner exchange program."
2/22/2013:
"I like your attention to detail and your quickness of getting product to the customer."
2/22/2013:
"I am very pleased and satisfied with all my experiences with Tri State."
2/17/2013:
"I like your quality, ease of ordering and prompt shipping."
2/12/2013:
"I like the free ink option with the purchase of labels. We usually get our labels from you via our King City store."
2/6/2013:
"We only use you!"
2/4/2013:
"I like your people and their attitude..."
1/31/2013:
"I LOVE online ordering!"
1/30/2013:
"Quick Service - Appreciate the free case of bottles with order of 10 and cartridges are very timely."
1/29/2013:
"I like your customer service reps. Always eager to help."
1/29/2013:
"EXCELLENT PRODUCT, EASE OF ORDERING, AND RAPID DELIVERY!"
1/28/2013:
"Customer service is always nice"
1/25/2013:
"I received my order next day,complete and correct!"
1/25/2013:
"NO HASSLES!"
1/24/2013:
"Ease of getting to my rep, Jack Rotton, and his excellent staff at TSD"
1/23/2013:
"I like your fast service-this lets me carry less stock. "
1/23/2013:
"I like your Pro-Plus vials and lids. Customers like the design to be able to push the center down to make it easy open and it's easier on us to use one lid. I've had plenty of other companies try to sell me their products to save me money, which I really need to do, but my customers love your lids and I want to satisfy my customers. I use the green vials for "Greene" County Drug which kind of sets me apart from other stores. "
1/23/2013:
"You the one and only!"
1/22/2013:
"I like the friendliness of your representatives."
1/19/2013:
"Communications and transaction have always been quick and easy and without problems"
1/18/2013:
"I like your order forms because they are easy to understand, and your staff is always willing to help and they suggest other viaLs, bottles, and lids that we may need."
1/16/2013:
"I like your customer service reps that act like they want to help you."
1/15/2013:
"I LIKE YOUR CHOICES IN VIAL SIZE AND COLORS, BUT MOSTLY YOUR SPEED IN DELIVERING THE VIALS IS GREAT. THANK YOU"
1/7/2013:
"Your website makes it easy for me to order."
1/4/2013:
"I like your customer service and product quality."
1/3/2013:
"I like your SERVICE."
1/1/2013:
"I like your web site."
12/26/2012:
"I like your your blue bottles and quick service."
12/26/2012:
"I like your blue vials!!!"
12/15/2012:
"Friendly representatives who always go above and beyond."
12/14/2012:
"I like how quickly we get the vials and how nice the staff is."
12/14/2012:
"I like your customer service."
12/13/2012:
"You all have always been great, love the service and products. Your customer service reps are always friendly and will share laughs with you. "
12/12/2012:
"I like your prices."
12/12/2012:
"I like your promptness."
12/7/2012:
"Your shipping is very quick and I don't have to wait long for the product."
12/4/2012:
"Ease of use of toner replacement."
12/4/2012:
"Easy to use cartridge return program"
12/2/2012:
"I like your cap and vial combinations."
11/28/2012:
"I like your fast response and delivery."
11/28/2012:
"I like your prompt, next day delivery service."
11/26/2012:
"I like your response for customer service and the quality of your products."
11/23/2012:
"I like your quality. It is the best product I have used in 35 years of practice."
11/22/2012:
"We like your toner replacement program, as well as the great quality of the vials."
11/20/2012:
"I like that your product is consistent in quality and the delivery is timely. I also like the "made in the USA" factor."
11/16/2012:
"We like your customer service rep Phyllis. She always checks to make sure my order is in stock."
11/12/2012:
"YOUR ORDERING LAYOUT IS SO EASY TO PLACE ORDERS. "
11/12/2012:
"I like your working with me and helping to get all orders in a timely manner."
11/8/2012:
"I like your products...and the service has always been great."
11/7/2012:
"Prompt service and shipping."
11/6/2012:
"You ship fast and almost always have everything in stock."
11/2/2012:
"I like your quick ship outs and your easy billing system! "
10/29/2012:
"Excellent turnaround time!"
10/24/2012:
"I like your courteous and friendly service."
10/19/2012:
"I like the Pro Series advantage. It takes up less room in the store. I also like the custom caps, toner and label program. Keep up the good work!"
10/18/2012:
"I like your customer service."
10/15/2012:
"I like talking to Michelyn in Customer Service. She's very friendly!"
10/13/2012:
"I like your Pro Plus caps."
10/13/2012:
"I like all of your products, and the green color differentiates us from our competitors. Also, really appreciate the fact that the website now saves credit card information. Makes ordering much easier!"
10/12/2012:
"I like your colored vials. "
10/12/2012:
"You are our only supplier. "
10/10/2012:
"Your service is TOP NOTCH. Thank you!"
10/3/2012:
"YOU HANDLE OUR EVERY NEED FOR BOTTLES, CAPS AND VIALS. WE APPRECIATE YOUR WILLINGNESS TO GO THE EXTRA MILE...."
10/3/2012:
"I like your ease of ordering, discount for using web, and free products."
10/2/2012:
"I like your blue vials, they make us stand out from the "competition". "
9/27/2012:
"I like your...free programs...good products."
9/27/2012:
"I like your prompt service."
9/27/2012:
"I can't think of anything that needs improvement!"
9/24/2012:
"The biggest improvement was us getting Kyocera laser printers... "
9/24/2012:
"I like the new Kyocera printer and not having to deal with sending and waiting on cartridges."
9/24/2012:
"WE ONLY USE TRI-STATE FOR ALL OUR LABELS AND TONERS...NEVER HAVE ANY PROBLEMS ALWAYS NICE AND READY TO HELP WHEN I CALL "
9/24/2012:
"EVERY THING IS GOOD...THANK YOU FOR ALL YOU DO... "
9/20/2012:
"We have been doing business with you for so long, I can't really speak for your competitors. Why would anyone deal with anybody else? You guys are the best."
9/20/2012:
"I like your LIDS!"
9/17/2012:
"I like your website and ease of using it compared to having to call or fax every time we need to order something. "
9/16/2012:
"I like your blue vials. I like ordering online and paying by credit card."
9/15/2012:
"I like your customer service and fast shipping."
9/15/2012:
"We like your follow up on orders and calls back (when needed)."
9/14/2012:
"I like your prices."
9/12/2012:
"I can't think of a thing (to improve). The gal who handled my last order was a genuine human being. She did not rush me, and we exchanged a small amount of pleasantries which made me feel special, while I hope not putting her too far behind schedule. "
9/7/2012:
"I like your green vials and the ProMaxx design. Also your website is MUCH improved with saved credit card info. Much easier to use now. Thanks."
9/4/2012:
"I like your customer service."
9/4/2012:
"Your customer service is very efficent.Thank you."
8/30/2012:
"I CAN'T THINK OF ANYTHING YOU NEED TO CHANGE."
8/30/2012:
"I like your quick return on cartridges."
8/29/2012:
"I like your service and products."
8/29/2012:
"We like your timeliness and courtesy! Thank you!"
8/29/2012:
"I like the pop cap design in combination with color availability and purchasing caps/vials at one price together. "
8/25/2012:
"Love your products!"
8/23/2012:
"I like your way of completing an order and then sending a fax to acknowledge the order. Thank you for always giving me the type of service that I need and require. Thanks"
8/22/2012:
"I like your pricing and product availability. Thank you."
8/22/2012:
"I like your vials. The quality is great and we frequently have patients comment on them. "
8/20/2012:
"I like your ease of the website in ordering and if we have a problem it is usually resolved in a timely manner."
8/17/2012:
"TriState has always produced great products at a great price with knowledgeable and friendly staff. All concerns are met and resolved in a timely manner."
8/17/2012:
"I like your representatives' courteousness and knowledge of the company's products. They never make you feel rushed in placing orders and usually inform me when an item is not in stock, so we can make alternative plans."
8/17/2012:
"We like your one stop shop- toner, vials/lids and labels. We have not had to deal with other competitors and will not be anytime soon."
8/17/2012:
"We are very pleased with your service."
8/16/2012:
"I like your easy ordering and polite staff."
8/14/2012:
"I like your customer service."
8/13/2012:
"I like your customer service reps. They always confirm the orders and the items. If they aren't in stock they will let you know in advance."
8/11/2012:
"We like the cartridge exchange program and our sales rep who comes in our store from TN to PA. He's a great guy with alot of knowledge and an excellent personality."
8/10/2012:
"I like the same day shipping."
8/8/2012:
"Easy ordering, no mistakes, friendly informative people, good products"
8/8/2012:
"No improvements needed. Thanks for doing a great job."
8/8/2012:
"It's nice to be able to get vials, labels, toner, printers all from the same place."
8/7/2012:
"I LIKE YOUR QUICK DELIVERY EVEN IF I PLACE MY ORDER LATE IN THE DAY. & RECEIVING A CASE OF VIALS FREE"
8/7/2012:
"I DONT HAVE ANY SUGGESTIONS FOR IMPROVEMENTS. WE HAVE ALWAYS RECEIVED SUPERIOR SERVICE WHEN COMMUNICATING OUR ORDERS VIA FAX OR TALKING TO A CUSTOMER SERVICE REPRESENTATIVE ON THE PHONE.."
8/6/2012:
"I like your customer service because I can always speak to someone if I have questions."
8/6/2012:
"I like your third panel for the TriMaxx vials!"
8/2/2012:
"We like having a live person answering the phone. It saves me a lot of time to start off by talking to a person instead of choosing options. "
8/2/2012:
"I like the easy way you've provided to place an order. Most of the time everything is in stock, people are always nice when I have to call. Thank you"
8/1/2012:
"I like your customer service"
8/1/2012:
"I like your Pro Plus convertable caps. Thanks for making the use of credit cards much easier."
7/31/2012:
"I like your stuff!"
7/30/2012:
"ALWAYS VERY HELPFUL...THANKS!!!"
7/30/2012:
"I like your vials."
7/29/2012:
"I like your total service."
7/29/2012:
"I like your representitives. They are very efficiant. Especially when it comes to listening."
7/27/2012:
"I like your responsiveness."
7/27/2012:
"I like TSD's combined product deals in conjuction with IPBG. Every savings counts."
7/27/2012:
"I like your knowledge, customer service and the fast, easy service."
7/26/2012:
"Someone is always available to talk to that can take care of any order or problem."
7/25/2012:
"I like your excellent customer service, and our products are here within a day or two and as of yet, no errors. "
7/25/2012:
"I like your prompt delivery."
7/25/2012:
"I like that I can place an order and with 1-2 days it is here at the store. Thanks."
7/25/2012:
"I like your prices."
7/24/2012:
"I LIKE THE WAY THE SITE IS SET UP AND EASY TO USE ON THESE BUSY DAYS. THANKS ALOT"
7/17/2012:
"I LIKE YOUR ABILITY TO ANSWER CALLS QUICKLY. ORDERS FILLED IN A TIMELY MANNER ALSO."
7/12/2012:
"DELIVERY TURNAROUND IS VERY PROMPT. CUSTOMER SERVICE IS EXCELLENT!"
7/12/2012:
"I like your service"
7/10/2012:
"I like your speediness. Normally when you call a company to order something you have to go through countless dialed selections. Your number automatically connected me to a live person."
7/9/2012:
"I like your vials - they fit into our ScriptPro machine. "
7/6/2012:
"I LIKE YOUR TOTAL SERVICE, INCLUDING CUSTOMER SERVICE ALWAYS GET TO TALK TO SOMEONE THAT IS VERY HELPFUL, AND YOUR CARTRIDGE PROGRAM PUTS YOUR COMPANY MILES AHEAD OF AVERYONE ELSE. "
7/1/2012:
"I like your...ability to provide 3 stops in one shop & competitive pricing to provide each ( labels/vials/toner )"
6/25/2012:
"I LIKE YOUR NEXT DAY DELIVERY"
6/24/2012:
"Excellent service, thank you"
6/20/2012:
"My experience through the years with TSD has been great! I have no complaints - my compliments to Shaunna Robertson and Kelly Mullins who have always been extremely courteous and efficient with my orders~ thank you! "
6/20/2012:
"It's unique that I can get all 3 products from one place - labels, vials and toner"
6/19/2012:
"Things that make you unique: -INDUSTRY STANDARD PRODUCTS -EASE OF ORDERING -COMPETITIVE-YOU HAVE BETTER PRICING -VIALS THAT ARE RECYCLEABLE -BEST LABEL PLACEMENT "
6/18/2012:
"(You have) much better pricing and ease of ordering and excellent range and quality of products. Also, very quick delivery to pharmacy. "
6/15/2012:
"It is always a pleasure to work with the staff at TSD. I appreciate all they do for me and for working with me for the past few years. I thank you for your hard work and dedication to excellent customer service. Keep up the great work! A satisfied customer of yours!!!"
6/13/2012:
"Excellent!"
6/13/2012:
"We are completely satisfied."
6/13/2012:
"I like the fact that our items are so easily ordered from your website, and that you give a discount for doing so. Additionally, I like the fact that our order is shipped so quickly compared to other companies we have purchased from in the past. "
6/12/2012:
"THE ONLINE ORDERING MAKES IT EASIER AND MORE EFFICIENT TO ORDER FROM YOUR COMPANY"
6/12/2012:
"(TSD IS THE) ONLY COMPANY WE USE FOR CAPS AND VIALS"
6/6/2012:
"The easy to use cap makes it a snap to convert from child proof to non safe. It sold us from the very beginning."
6/6/2012:
"Great Products at Great Prices!!"
6/2/2012:
"Everything was handled effectively and efficiently. "
5/23/2012:
"I like both the EPIC logo on the vial caps and the ability to save money both on quarterly rebates plus web ordering discounts. "
5/21/2012:
"I had a great experience with the Customer Service Rep. The issue I had was taken care of the same day. I usually don't get that kinda of service. Thumbs up! :) "
5/21/2012:
"We have always had wonderful service from your company. If any defects showed up in inventory, it was very easy to return and get a corrected replacement. Also, our vials are shipped very promptly. We are very pleased. No complaints."
5/17/2012:
"It was clearly my ordering error, however, customer service was very gracious about it. Return labels were e-mailed quickly and the new order placed for what I really needed immediately. Thanks."
5/17/2012:
"I like the blue bottles. I also love the free toner program."
5/17/2012:
"(I like your) discounts and ease in selecting products."
5/17/2012:
"You are #1. "
5/12/2012:
"What's unique is your easy order & delivery. No pressure by sales dept. No minimum."
5/8/2012:
"What makes you unique is your ease of ordering"
5/5/2012:
"You work with our buying group to ensure the best products and the best possible prices."
5/4/2012:
"I can order online very easily and you give a discount for ordering online, plus with an order of so much I get a free item. "
5/4/2012:
"We LOVE your bottles- the Pro Plus are the best! Love the caps."
5/4/2012:
"You are our #1. I just wish my robot used the Pro Plus bottles..."
5/3/2012:
"I really appreciate that an actual person answers the phone! "
4/30/2012:
"Your company is extremely quick in turn over and consistantly accurate. Thanks for making my job easier!"
4/28/2012:
"I am a newer account-my patients like the green vials and the TriMaxx shape. I believe it sets us apart from the competition! I appreciate the toner program and like your company! "
4/26/2012:
"My call was answered quickly and questions answered completely and politely. No one can ask for more when calling for customer service. Keep up the good work."
4/26/2012:
"Your website is every easy to navigate. "
4/26/2012:
"Quick and easy website."
4/23/2012:
"I like the pricing and allowing a free product when the order is over a certain amount and also, the timely manner that the products arrive to us"
4/19/2012:
"My experience was great!! Thank you!"
4/19/2012:
"We have used TriState for years. They are awesome!!"
4/18/2012:
"TSD customer service is a pleasure to work with, very helpful, attentive and courteous!"
4/14/2012:
"YOUR COMPANY GIVES SUCH EXCELLENT SERVICE! THE ORDERS ARE RECEIVED SO QUICKLY IT IS AMAZING!"
4/12/2012:
"Keep up the good work. Unfortunately money speaks loudly in business but you guys do a wonderful job of keeping my prices low and product easy to get. Thank you."
4/9/2012:
"I've worked with Brandi many times handling 5 stores and Label changes. She does an exceptional job and is very accommodating. Everyone at Tri State has been great to work with but wanted you to know I appreciate dealing with employees like Brandi."
4/5/2012:
"Always excellent service. Enjoy talking with the staff."
4/3/2012:
"Another great job by Tri-State! "
*Above are actual comments submitted by customers on TSD quality surveys. Copies of actual surveys kept on file
"I like the professional attitude of your courteous staff, and their ability to forgive me as a customer for my shortcomings. "
4/25/2013:
"1.Its easy, fast and efficient 2.Products arrive when promised and it's always quickly 3.Qualtiy products at good prices"
4/23/2013:
"I like the ease of calling and receiving exactly what I need and the ease of getting to my sales rep. "
4/22/2013:
"1.Easy to order 2.No middle man 3.Timely"
4/19/2013:
"Your representatives are efficient, delivery is 2 day for us in NC, and orders are accurate."
4/17/2013:
"Quick delivery and friendly staff!"
4/17/2013:
"The product comes quickly, you have good customer service, and the owner is very nice and will go out of his way to keep us happpy."
4/17/2013:
"1.Easy ordering 2.Fair pricing and easy to use lids 3.Next day delivery"
4/16/2013:
"I like your free toner. "
4/10/2013:
"You have good customer service and products are sent in a timely manner"
4/9/2013:
"1.Fast shipping 2.I always get what I ordered 3.Good service"
4/9/2013:
"Ordering is quick & easy, and the turn around time for receiving orders is pretty fast. "
4/9/2013:
"I LIKE YOUR - 1.PRICES 2.ORDERING CONVENIENCE 3.CUSTOMER SERVICE"
3/28/2013:
"WE LIKE YOUR WHOLE SYSTEM... GREAT JOB"
3/20/2013:
"I like your fast shipping."
3/20/2013:
"You are very professional."
3/19/2013:
"We like your personal service in a timely manner. "
3/14/2013:
"You are knowledgeable about your products and keep them in stock to anticipate and meet our needs."
3/13/2013:
"YOUR WEBSITE IS EASY TO USE. LOVE IT. THANKS."
3/7/2013:
"I like your online order discount. "
3/5/2013:
" I like my sales rep, Darci Wilson!!!!!!!!!!!!!!"
3/5/2013:
"I like your speedy delivery."
3/4/2013:
"YOUR ORDERING PROCESS IS GREAT!"
2/28/2013:
"YOU ARE OUR #1 COMPANY BECAUSE OF YOUR GREAT SERVICE AND PRODUCTS."
2/27/2013:
"We like your TriMaxx bottles and 3rd panel labels."
2/27/2013:
"I like your Pro Plus vials. They take up less room and are very easy to use. Love your paper and toner exchange program."
2/22/2013:
"I like your attention to detail and your quickness of getting product to the customer."
2/22/2013:
"I am very pleased and satisfied with all my experiences with Tri State."
2/17/2013:
"I like your quality, ease of ordering and prompt shipping."
2/12/2013:
"I like the free ink option with the purchase of labels. We usually get our labels from you via our King City store."
2/6/2013:
"We only use you!"
2/4/2013:
"I like your people and their attitude..."
1/31/2013:
"I LOVE online ordering!"
1/30/2013:
"Quick Service - Appreciate the free case of bottles with order of 10 and cartridges are very timely."
1/29/2013:
"I like your customer service reps. Always eager to help."
1/29/2013:
"EXCELLENT PRODUCT, EASE OF ORDERING, AND RAPID DELIVERY!"
1/28/2013:
"Customer service is always nice"
1/25/2013:
"I received my order next day,complete and correct!"
1/25/2013:
"NO HASSLES!"
1/24/2013:
"Ease of getting to my rep, Jack Rotton, and his excellent staff at TSD"
1/23/2013:
"I like your fast service-this lets me carry less stock. "
1/23/2013:
"I like your Pro-Plus vials and lids. Customers like the design to be able to push the center down to make it easy open and it's easier on us to use one lid. I've had plenty of other companies try to sell me their products to save me money, which I really need to do, but my customers love your lids and I want to satisfy my customers. I use the green vials for "Greene" County Drug which kind of sets me apart from other stores. "
1/23/2013:
"You the one and only!"
1/22/2013:
"I like the friendliness of your representatives."
1/19/2013:
"Communications and transaction have always been quick and easy and without problems"
1/18/2013:
"I like your order forms because they are easy to understand, and your staff is always willing to help and they suggest other viaLs, bottles, and lids that we may need."
1/16/2013:
"I like your customer service reps that act like they want to help you."
1/15/2013:
"I LIKE YOUR CHOICES IN VIAL SIZE AND COLORS, BUT MOSTLY YOUR SPEED IN DELIVERING THE VIALS IS GREAT. THANK YOU"
1/7/2013:
"Your website makes it easy for me to order."
1/4/2013:
"I like your customer service and product quality."
1/3/2013:
"I like your SERVICE."
1/1/2013:
"I like your web site."
12/26/2012:
"I like your your blue bottles and quick service."
12/26/2012:
"I like your blue vials!!!"
12/15/2012:
"Friendly representatives who always go above and beyond."
12/14/2012:
"I like how quickly we get the vials and how nice the staff is."
12/14/2012:
"I like your customer service."
12/13/2012:
"You all have always been great, love the service and products. Your customer service reps are always friendly and will share laughs with you. "
12/12/2012:
"I like your prices."
12/12/2012:
"I like your promptness."
12/7/2012:
"Your shipping is very quick and I don't have to wait long for the product."
12/4/2012:
"Ease of use of toner replacement."
12/4/2012:
"Easy to use cartridge return program"
12/2/2012:
"I like your cap and vial combinations."
11/28/2012:
"I like your fast response and delivery."
11/28/2012:
"I like your prompt, next day delivery service."
11/26/2012:
"I like your response for customer service and the quality of your products."
11/23/2012:
"I like your quality. It is the best product I have used in 35 years of practice."
11/22/2012:
"We like your toner replacement program, as well as the great quality of the vials."
11/20/2012:
"I like that your product is consistent in quality and the delivery is timely. I also like the "made in the USA" factor."
11/16/2012:
"We like your customer service rep Phyllis. She always checks to make sure my order is in stock."
11/12/2012:
"YOUR ORDERING LAYOUT IS SO EASY TO PLACE ORDERS. "
11/12/2012:
"I like your working with me and helping to get all orders in a timely manner."
11/8/2012:
"I like your products...and the service has always been great."
11/7/2012:
"Prompt service and shipping."
11/6/2012:
"You ship fast and almost always have everything in stock."
11/2/2012:
"I like your quick ship outs and your easy billing system! "
10/29/2012:
"Excellent turnaround time!"
10/24/2012:
"I like your courteous and friendly service."
10/19/2012:
"I like the Pro Series advantage. It takes up less room in the store. I also like the custom caps, toner and label program. Keep up the good work!"
10/18/2012:
"I like your customer service."
10/15/2012:
"I like talking to Michelyn in Customer Service. She's very friendly!"
10/13/2012:
"I like your Pro Plus caps."
10/13/2012:
"I like all of your products, and the green color differentiates us from our competitors. Also, really appreciate the fact that the website now saves credit card information. Makes ordering much easier!"
10/12/2012:
"I like your colored vials. "
10/12/2012:
"You are our only supplier. "
10/10/2012:
"Your service is TOP NOTCH. Thank you!"
10/3/2012:
"YOU HANDLE OUR EVERY NEED FOR BOTTLES, CAPS AND VIALS. WE APPRECIATE YOUR WILLINGNESS TO GO THE EXTRA MILE...."
10/3/2012:
"I like your ease of ordering, discount for using web, and free products."
10/2/2012:
"I like your blue vials, they make us stand out from the "competition". "
9/27/2012:
"I like your...free programs...good products."
9/27/2012:
"I like your prompt service."
9/27/2012:
"I can't think of anything that needs improvement!"
9/24/2012:
"The biggest improvement was us getting Kyocera laser printers... "
9/24/2012:
"I like the new Kyocera printer and not having to deal with sending and waiting on cartridges."
9/24/2012:
"WE ONLY USE TRI-STATE FOR ALL OUR LABELS AND TONERS...NEVER HAVE ANY PROBLEMS ALWAYS NICE AND READY TO HELP WHEN I CALL "
9/24/2012:
"EVERY THING IS GOOD...THANK YOU FOR ALL YOU DO... "
9/20/2012:
"We have been doing business with you for so long, I can't really speak for your competitors. Why would anyone deal with anybody else? You guys are the best."
9/20/2012:
"I like your LIDS!"
9/17/2012:
"I like your website and ease of using it compared to having to call or fax every time we need to order something. "
9/16/2012:
"I like your blue vials. I like ordering online and paying by credit card."
9/15/2012:
"I like your customer service and fast shipping."
9/15/2012:
"We like your follow up on orders and calls back (when needed)."
9/14/2012:
"I like your prices."
9/12/2012:
"I can't think of a thing (to improve). The gal who handled my last order was a genuine human being. She did not rush me, and we exchanged a small amount of pleasantries which made me feel special, while I hope not putting her too far behind schedule. "
9/7/2012:
"I like your green vials and the ProMaxx design. Also your website is MUCH improved with saved credit card info. Much easier to use now. Thanks."
9/4/2012:
"I like your customer service."
9/4/2012:
"Your customer service is very efficent.Thank you."
8/30/2012:
"I CAN'T THINK OF ANYTHING YOU NEED TO CHANGE."
8/30/2012:
"I like your quick return on cartridges."
8/29/2012:
"I like your service and products."
8/29/2012:
"We like your timeliness and courtesy! Thank you!"
8/29/2012:
"I like the pop cap design in combination with color availability and purchasing caps/vials at one price together. "
8/25/2012:
"Love your products!"
8/23/2012:
"I like your way of completing an order and then sending a fax to acknowledge the order. Thank you for always giving me the type of service that I need and require. Thanks"
8/22/2012:
"I like your pricing and product availability. Thank you."
8/22/2012:
"I like your vials. The quality is great and we frequently have patients comment on them. "
8/20/2012:
"I like your ease of the website in ordering and if we have a problem it is usually resolved in a timely manner."
8/17/2012:
"TriState has always produced great products at a great price with knowledgeable and friendly staff. All concerns are met and resolved in a timely manner."
8/17/2012:
"I like your representatives' courteousness and knowledge of the company's products. They never make you feel rushed in placing orders and usually inform me when an item is not in stock, so we can make alternative plans."
8/17/2012:
"We like your one stop shop- toner, vials/lids and labels. We have not had to deal with other competitors and will not be anytime soon."
8/17/2012:
"We are very pleased with your service."
8/16/2012:
"I like your easy ordering and polite staff."
8/14/2012:
"I like your customer service."
8/13/2012:
"I like your customer service reps. They always confirm the orders and the items. If they aren't in stock they will let you know in advance."
8/11/2012:
"We like the cartridge exchange program and our sales rep who comes in our store from TN to PA. He's a great guy with alot of knowledge and an excellent personality."
8/10/2012:
"I like the same day shipping."
8/8/2012:
"Easy ordering, no mistakes, friendly informative people, good products"
8/8/2012:
"No improvements needed. Thanks for doing a great job."
8/8/2012:
"It's nice to be able to get vials, labels, toner, printers all from the same place."
8/7/2012:
"I LIKE YOUR QUICK DELIVERY EVEN IF I PLACE MY ORDER LATE IN THE DAY. & RECEIVING A CASE OF VIALS FREE"
8/7/2012:
"I DONT HAVE ANY SUGGESTIONS FOR IMPROVEMENTS. WE HAVE ALWAYS RECEIVED SUPERIOR SERVICE WHEN COMMUNICATING OUR ORDERS VIA FAX OR TALKING TO A CUSTOMER SERVICE REPRESENTATIVE ON THE PHONE.."
8/6/2012:
"I like your customer service because I can always speak to someone if I have questions."
8/6/2012:
"I like your third panel for the TriMaxx vials!"
8/2/2012:
"We like having a live person answering the phone. It saves me a lot of time to start off by talking to a person instead of choosing options. "
8/2/2012:
"I like the easy way you've provided to place an order. Most of the time everything is in stock, people are always nice when I have to call. Thank you"
8/1/2012:
"I like your customer service"
8/1/2012:
"I like your Pro Plus convertable caps. Thanks for making the use of credit cards much easier."
7/31/2012:
"I like your stuff!"
7/30/2012:
"ALWAYS VERY HELPFUL...THANKS!!!"
7/30/2012:
"I like your vials."
7/29/2012:
"I like your total service."
7/29/2012:
"I like your representitives. They are very efficiant. Especially when it comes to listening."
7/27/2012:
"I like your responsiveness."
7/27/2012:
"I like TSD's combined product deals in conjuction with IPBG. Every savings counts."
7/27/2012:
"I like your knowledge, customer service and the fast, easy service."
7/26/2012:
"Someone is always available to talk to that can take care of any order or problem."
7/25/2012:
"I like your excellent customer service, and our products are here within a day or two and as of yet, no errors. "
7/25/2012:
"I like your prompt delivery."
7/25/2012:
"I like that I can place an order and with 1-2 days it is here at the store. Thanks."
7/25/2012:
"I like your prices."
7/24/2012:
"I LIKE THE WAY THE SITE IS SET UP AND EASY TO USE ON THESE BUSY DAYS. THANKS ALOT"
7/17/2012:
"I LIKE YOUR ABILITY TO ANSWER CALLS QUICKLY. ORDERS FILLED IN A TIMELY MANNER ALSO."
7/12/2012:
"DELIVERY TURNAROUND IS VERY PROMPT. CUSTOMER SERVICE IS EXCELLENT!"
7/12/2012:
"I like your service"
7/10/2012:
"I like your speediness. Normally when you call a company to order something you have to go through countless dialed selections. Your number automatically connected me to a live person."
7/9/2012:
"I like your vials - they fit into our ScriptPro machine. "
7/6/2012:
"I LIKE YOUR TOTAL SERVICE, INCLUDING CUSTOMER SERVICE ALWAYS GET TO TALK TO SOMEONE THAT IS VERY HELPFUL, AND YOUR CARTRIDGE PROGRAM PUTS YOUR COMPANY MILES AHEAD OF AVERYONE ELSE. "
7/1/2012:
"I like your...ability to provide 3 stops in one shop & competitive pricing to provide each ( labels/vials/toner )"
6/25/2012:
"I LIKE YOUR NEXT DAY DELIVERY"
6/24/2012:
"Excellent service, thank you"
6/20/2012:
"My experience through the years with TSD has been great! I have no complaints - my compliments to Shaunna Robertson and Kelly Mullins who have always been extremely courteous and efficient with my orders~ thank you! "
6/20/2012:
"It's unique that I can get all 3 products from one place - labels, vials and toner"
6/19/2012:
"Things that make you unique: -INDUSTRY STANDARD PRODUCTS -EASE OF ORDERING -COMPETITIVE-YOU HAVE BETTER PRICING -VIALS THAT ARE RECYCLEABLE -BEST LABEL PLACEMENT "
6/18/2012:
"(You have) much better pricing and ease of ordering and excellent range and quality of products. Also, very quick delivery to pharmacy. "
6/15/2012:
"It is always a pleasure to work with the staff at TSD. I appreciate all they do for me and for working with me for the past few years. I thank you for your hard work and dedication to excellent customer service. Keep up the great work! A satisfied customer of yours!!!"
6/13/2012:
"Excellent!"
6/13/2012:
"We are completely satisfied."
6/13/2012:
"I like the fact that our items are so easily ordered from your website, and that you give a discount for doing so. Additionally, I like the fact that our order is shipped so quickly compared to other companies we have purchased from in the past. "
6/12/2012:
"THE ONLINE ORDERING MAKES IT EASIER AND MORE EFFICIENT TO ORDER FROM YOUR COMPANY"
6/12/2012:
"(TSD IS THE) ONLY COMPANY WE USE FOR CAPS AND VIALS"
6/6/2012:
"The easy to use cap makes it a snap to convert from child proof to non safe. It sold us from the very beginning."
6/6/2012:
"Great Products at Great Prices!!"
6/2/2012:
"Everything was handled effectively and efficiently. "
5/23/2012:
"I like both the EPIC logo on the vial caps and the ability to save money both on quarterly rebates plus web ordering discounts. "
5/21/2012:
"I had a great experience with the Customer Service Rep. The issue I had was taken care of the same day. I usually don't get that kinda of service. Thumbs up! :) "
5/21/2012:
"We have always had wonderful service from your company. If any defects showed up in inventory, it was very easy to return and get a corrected replacement. Also, our vials are shipped very promptly. We are very pleased. No complaints."
5/17/2012:
"It was clearly my ordering error, however, customer service was very gracious about it. Return labels were e-mailed quickly and the new order placed for what I really needed immediately. Thanks."
5/17/2012:
"I like the blue bottles. I also love the free toner program."
5/17/2012:
"(I like your) discounts and ease in selecting products."
5/17/2012:
"You are #1. "
5/12/2012:
"What's unique is your easy order & delivery. No pressure by sales dept. No minimum."
5/8/2012:
"What makes you unique is your ease of ordering"
5/5/2012:
"You work with our buying group to ensure the best products and the best possible prices."
5/4/2012:
"I can order online very easily and you give a discount for ordering online, plus with an order of so much I get a free item. "
5/4/2012:
"We LOVE your bottles- the Pro Plus are the best! Love the caps."
5/4/2012:
"You are our #1. I just wish my robot used the Pro Plus bottles..."
5/3/2012:
"I really appreciate that an actual person answers the phone! "
4/30/2012:
"Your company is extremely quick in turn over and consistantly accurate. Thanks for making my job easier!"
4/28/2012:
"I am a newer account-my patients like the green vials and the TriMaxx shape. I believe it sets us apart from the competition! I appreciate the toner program and like your company! "
4/26/2012:
"My call was answered quickly and questions answered completely and politely. No one can ask for more when calling for customer service. Keep up the good work."
4/26/2012:
"Your website is every easy to navigate. "
4/26/2012:
"Quick and easy website."
4/23/2012:
"I like the pricing and allowing a free product when the order is over a certain amount and also, the timely manner that the products arrive to us"
4/19/2012:
"My experience was great!! Thank you!"
4/19/2012:
"We have used TriState for years. They are awesome!!"
4/18/2012:
"TSD customer service is a pleasure to work with, very helpful, attentive and courteous!"
4/14/2012:
"YOUR COMPANY GIVES SUCH EXCELLENT SERVICE! THE ORDERS ARE RECEIVED SO QUICKLY IT IS AMAZING!"
4/12/2012:
"Keep up the good work. Unfortunately money speaks loudly in business but you guys do a wonderful job of keeping my prices low and product easy to get. Thank you."
4/9/2012:
"I've worked with Brandi many times handling 5 stores and Label changes. She does an exceptional job and is very accommodating. Everyone at Tri State has been great to work with but wanted you to know I appreciate dealing with employees like Brandi."
4/5/2012:
"Always excellent service. Enjoy talking with the staff."
4/3/2012:
"Another great job by Tri-State! "
*Above are actual comments submitted by customers on TSD quality surveys. Copies of actual surveys kept on file
Neil Yant - Evans Pharmacy, Odessa, TX :
"Our older customers love the easier to hold shape of the vial. Our younger customers love that it is a truly recycled product. I love that the vial only comes in three sizes and one lid. Stocking is now a breeze. Also, having a single auxiliary label is a tremendous time saver. I also like TriMaxx’s® versatile label page which includes a label for bottles, tubes, etc. keeping us from wasting labels."
Katie Litmer Allen - Walton Pharmacy, Walton, KY :
"While looking for new marketing ideas, we were introduced to the TriMaxx® system from Tri State and felt it was just what we were looking for. The vial is cost effective, has an exciting design, and the third panel has endless marketing potential, as it is tailored to our needs. The TriMaxx® is a perfect partner to our new low-price generic program because the vial accommodates the larger day supplies and really grabs the customer’s attention with its distinct design and brightly colored third panel. In addition to the vial, we were provided with attractive, professionally-made banners that describe the new vial and our generic program. Customer feedback has been extremely positive, and we are excited to start designing our next marketing panel. The holiday panels that Brandi has designed for me have been a huge hit, the customers love them and the staff gets a kick out of them too. We're working on a St. Pat's design as we speak."
Joe McKamey - Marcrom’s Pharmacy, Manchester, TN :
"Our patients really love how the vial fits in their hands and that it is more recyclable. We love the fact that we get more advertising out the door every day! We have had patients sign up for some of our clinical programs just because of the 3rd panel! You can’t beat quality vials, free toner, free labels, and free advertising! Thanks Tri-State!" "
Mike Carder - Cherokee Pharmacy and Medical Supply, Cleveland, TN :
"I want to let you know the TriMaxx® Vials are great. With the size of the vials and the clear plastic it makes checking prescriptions much easier. Also, the different color caps are useful in that we use them to differentiate different classes of medication contained in them. They also could be used to distinguish between different family member’s medications. Using the 3 panel labels, we are able to get more information including the required 800 number on the label as well as an additional label for advertising. Patient acceptance has been excellent with few if any complaints. In summary, a great and versatile vial."
Jim LeFils - Watson's Pharmacy, Frostproof, FL:
"The size is more convenient for storage and the label is easier to read. The accessory panel is extremely informative and the red top to alert for controlled drug is very helpful for seniors."
Frank McCree - Carolinas HealthCare:
"We've been looking for the past couple years for an opportunity to distinguish our retail pharmacies in the Charlotte makert. TriMaxx® will provide us with this opportunity and we are excited to be going live today in our first sites with the new vial system. Ours has always been an awesome partnership. I really appreciate the way Tri State treats its customers. No shell games, no smoke and mirrors... Just straight forward cost effective pricing and excellent customer service. Please continue to bring to our attention any new programs you develop. The TriMaxx® vials system and labels, the 3rd panel marketing stickers, and toner cartridge programs are the best we've ever seen. We appreciate Tri State's innovation and look forward to a long and lasting partnership."
Cliff Holt - Hurricane Family Pharmacy / Market Pharmacy:
"I am a raving fan of the TriMaxx® vial! We started using the TriMaxx® vials in both of our pharmacies last year. Every marketing decision I have made is to set me apart from everyone else. TriMaxx® is a unique and very useful vial. We have designed 6 different 3rd panel labels that really get our message in front of our patients."
Josh Kinsey - Cleveland Pharmacy & Gifts:
"This makes the fourth or fifth third panel label that I have seen increase our customer base and ultimately, our bottom line."
Merrill Culverhouse R.Ph. - Crenshaw Drugs, In:
"The switch to a Kyocera laser printer was a great move. For years we had fought paper jams, paper smudges and messy toner cartridges. With the Kyocera printer, paper jams are very rare, print quality is excellent, and the toner cartridges last a long time and are not messy. I could not imagine going back to the way things were. Take my word, if you switch to a Kyocera printer you will not regret it."
Chad Mills - Mills Family Pharmacy, Murfreesboro, TN:
"Brandy, Hello, I just wanted to let your team at TriState know how happy I am about the 3rd panel program. One panel we designed recently was our info panel describing our new app for Android and iPhone users. I have had the greatest amount of positive feedback from our customers on this 3rd panel. More so than on any other. It has also helped to decrease phone traffic and increase noticably our amount of web users accessing our system via their smart phone and refilling their Rxs. I have sent a pic of that 3rd panel to other customers of yours that also use Computer RX (Reeves Sain, Marcroms, and Spencer Drugs) so that they can begin using it as well. Please feel free to use that 3rd panel as an example to anybody that needs it. Thanks, Chad Mills"
Chad Burkes - Westmoreland Pharmacy & Compounding:
"This panel has been a great tool. By using the QR codes, we feel we’ve expanded the potential of the 3rd panel because it becomes a teaser for our patients. The codes allow us to put enough information on the panel to get our patients attention, have them scan the code, and their smart phones will lead them to the website where the rest of the information they need is at. They also can scan the code to get our refill app for iphones. The codes make it easier for patients in that we don’t have to include a lot of text on the panel, which is only so large to begin with, to get our point across. The codes do all the work!"
Crystal Bishop, Pharm. D., MBA - Director of Pharmacy - Premier Pharmacy Center, Warren, MI:
"Our pharmacy decided to go with the new TriMaxx vial due to the following benefits:
• The labels are able to be customized and contain more patient-friendly information. All the information is also in a larger font, making it easier for the patient to read. In addition, one side is exclusively for cautions/side effects, limiting the amount of stick-on auxiliary labels.
• The unique triangular shape makes it easier for patients to hold and open. In addition, it gives the patient the option to store the medications either standing up or lying on its side.
• The unique shape also allows the pharmacy to use one side to communicate important health awareness messages. For instance, each month, our pharmacy highlights different national health observance, along with tips on how to manage, avoid or recognize a particular health care concerns and a coupon that pertains to the topic."
"Our older customers love the easier to hold shape of the vial. Our younger customers love that it is a truly recycled product. I love that the vial only comes in three sizes and one lid. Stocking is now a breeze. Also, having a single auxiliary label is a tremendous time saver. I also like TriMaxx’s® versatile label page which includes a label for bottles, tubes, etc. keeping us from wasting labels."
Katie Litmer Allen - Walton Pharmacy, Walton, KY :
"While looking for new marketing ideas, we were introduced to the TriMaxx® system from Tri State and felt it was just what we were looking for. The vial is cost effective, has an exciting design, and the third panel has endless marketing potential, as it is tailored to our needs. The TriMaxx® is a perfect partner to our new low-price generic program because the vial accommodates the larger day supplies and really grabs the customer’s attention with its distinct design and brightly colored third panel. In addition to the vial, we were provided with attractive, professionally-made banners that describe the new vial and our generic program. Customer feedback has been extremely positive, and we are excited to start designing our next marketing panel. The holiday panels that Brandi has designed for me have been a huge hit, the customers love them and the staff gets a kick out of them too. We're working on a St. Pat's design as we speak."
Joe McKamey - Marcrom’s Pharmacy, Manchester, TN :
"Our patients really love how the vial fits in their hands and that it is more recyclable. We love the fact that we get more advertising out the door every day! We have had patients sign up for some of our clinical programs just because of the 3rd panel! You can’t beat quality vials, free toner, free labels, and free advertising! Thanks Tri-State!" "
Mike Carder - Cherokee Pharmacy and Medical Supply, Cleveland, TN :
"I want to let you know the TriMaxx® Vials are great. With the size of the vials and the clear plastic it makes checking prescriptions much easier. Also, the different color caps are useful in that we use them to differentiate different classes of medication contained in them. They also could be used to distinguish between different family member’s medications. Using the 3 panel labels, we are able to get more information including the required 800 number on the label as well as an additional label for advertising. Patient acceptance has been excellent with few if any complaints. In summary, a great and versatile vial."
Jim LeFils - Watson's Pharmacy, Frostproof, FL:
"The size is more convenient for storage and the label is easier to read. The accessory panel is extremely informative and the red top to alert for controlled drug is very helpful for seniors."
Frank McCree - Carolinas HealthCare:
"We've been looking for the past couple years for an opportunity to distinguish our retail pharmacies in the Charlotte makert. TriMaxx® will provide us with this opportunity and we are excited to be going live today in our first sites with the new vial system. Ours has always been an awesome partnership. I really appreciate the way Tri State treats its customers. No shell games, no smoke and mirrors... Just straight forward cost effective pricing and excellent customer service. Please continue to bring to our attention any new programs you develop. The TriMaxx® vials system and labels, the 3rd panel marketing stickers, and toner cartridge programs are the best we've ever seen. We appreciate Tri State's innovation and look forward to a long and lasting partnership."
Cliff Holt - Hurricane Family Pharmacy / Market Pharmacy:
"I am a raving fan of the TriMaxx® vial! We started using the TriMaxx® vials in both of our pharmacies last year. Every marketing decision I have made is to set me apart from everyone else. TriMaxx® is a unique and very useful vial. We have designed 6 different 3rd panel labels that really get our message in front of our patients."
Josh Kinsey - Cleveland Pharmacy & Gifts:
"This makes the fourth or fifth third panel label that I have seen increase our customer base and ultimately, our bottom line."
Merrill Culverhouse R.Ph. - Crenshaw Drugs, In:
"The switch to a Kyocera laser printer was a great move. For years we had fought paper jams, paper smudges and messy toner cartridges. With the Kyocera printer, paper jams are very rare, print quality is excellent, and the toner cartridges last a long time and are not messy. I could not imagine going back to the way things were. Take my word, if you switch to a Kyocera printer you will not regret it."
Chad Mills - Mills Family Pharmacy, Murfreesboro, TN:
"Brandy, Hello, I just wanted to let your team at TriState know how happy I am about the 3rd panel program. One panel we designed recently was our info panel describing our new app for Android and iPhone users. I have had the greatest amount of positive feedback from our customers on this 3rd panel. More so than on any other. It has also helped to decrease phone traffic and increase noticably our amount of web users accessing our system via their smart phone and refilling their Rxs. I have sent a pic of that 3rd panel to other customers of yours that also use Computer RX (Reeves Sain, Marcroms, and Spencer Drugs) so that they can begin using it as well. Please feel free to use that 3rd panel as an example to anybody that needs it. Thanks, Chad Mills"
Chad Burkes - Westmoreland Pharmacy & Compounding:
"This panel has been a great tool. By using the QR codes, we feel we’ve expanded the potential of the 3rd panel because it becomes a teaser for our patients. The codes allow us to put enough information on the panel to get our patients attention, have them scan the code, and their smart phones will lead them to the website where the rest of the information they need is at. They also can scan the code to get our refill app for iphones. The codes make it easier for patients in that we don’t have to include a lot of text on the panel, which is only so large to begin with, to get our point across. The codes do all the work!"
Crystal Bishop, Pharm. D., MBA - Director of Pharmacy - Premier Pharmacy Center, Warren, MI:
"Our pharmacy decided to go with the new TriMaxx vial due to the following benefits:
• The labels are able to be customized and contain more patient-friendly information. All the information is also in a larger font, making it easier for the patient to read. In addition, one side is exclusively for cautions/side effects, limiting the amount of stick-on auxiliary labels.
• The unique triangular shape makes it easier for patients to hold and open. In addition, it gives the patient the option to store the medications either standing up or lying on its side.
• The unique shape also allows the pharmacy to use one side to communicate important health awareness messages. For instance, each month, our pharmacy highlights different national health observance, along with tips on how to manage, avoid or recognize a particular health care concerns and a coupon that pertains to the topic."